Résumé
EDUCATION
• 2009: Research paper on Website Creation for a Shopping mall “Le Mall” www.lemall.com.lb , with high distinction
• 2006-2008: Masters in information and communication (Info-Com)- USJ (Universite Saint Joseph) - Sodeco
• 2005-2006: Research paper on Lebanese Troika from 1992 till 2000.
• 2004-2005: M.A in political sciences at USJ (Universite Saint Joseph) -Huvelin.
• 2001-2004: B.A Degree in political and administrative sciences at USJ (Universite Saint Joseph) -Huvelin,
• Georgetown University Certificate of English Language Proficiency: High Intermediate Proficiency.
• School studies at College Notre-Dame de Jamhour: Baccalaureate Diploma in Economics and Social Sciences
December 2014 - Current: Leasing Manager – LeMall – Acres Development Holding – Azadea Group Holding
• Manage leads and ensure an accurate database is updated and maintained in addition to managing existing customer relationships to ensure continuous business sustainability.
• Research & Approach new potential tenants
• Develop and implement effective short and long-term leasing plans and targets and apply cost-effective initiatives to ensure high occupancy rates are achieved and set business goals are met
• Ensure the smooth and effective running of the operations by; generating and handling traffic, qualifying prospects and renewing second generation leases, lease documentation (insurance, municipality and legal documents), and complete move-in paperwork and procedures
• Optimize the GLA by creating new leasable areas
• Ensure Coordination between tenants & departments as needed:
Legal (contracts and necessary documents)
Accounting
Operations (CAR, PAR, Fire Maintenance Contracts, Municipality etc...)
Marketing (Events, games, CSR etc...)
• Ensure all accounts receivables activities are fully settled and consolidated including current and past due accounts
• Gather and compile current market and economic information in order to prepare competitive market analyses/trends reporting as necessary.
• Recruit, train, motivate and evaluate the team to ensure that the department has the necessary skill base and that staff are optimally motivated and enabled to maximize their potential and contribution to the company
Achievements:
Ensure a high occupancy rate within one year in all 3 malls: LeMall Dbayeh, Sin el fil & Saida, also ensuring new brands to the Lebanese market and the malls
- LeMall Dbayeh: GLA 25,000sqm
Diversify the stands mix with new brands
Enrich the retail & F&B mix with new brands
Create new destinations: Retail concept, Entertainment concepts, F&B concepts etc…
- LeMall Sin el fil: GLA 12,000sqm
Enrich the brand mix with new concepts to the Lebanese market
Revive the First Floor with new outlet concepts
Diversify the stands mix with new joiners
- LeMall Saida: GLA 10,000sqm
Enrich the brand mix & diversify the stands mix with new concepts
Enlarge the kids’ entertainment area by more than 1,000sqm to include teens’ attractions
A rich portfolio of new brands in diversified types whether in retail, kids entertainment & F&B
Upcoming Projects:
- LeMall Jbeil: GLA 29,000sqm
Leasing process to ensure the full occupancy of the mall: Entertainment, Movie Theatres, F&B, Fitness Area, Hypermarket & Retail
September 2014 – November 2014: Centre Administrator – City Centre Beirut – Majid el Futtaim Properties
• Oversee the administrative function in the project ensuring proper records and reporting
procedures are maintained
• Ensure Centre related information is transferred between Centre & corporate office
Retailer sales collection
• Report analysis: turnover rent retailer
• Reports generating: retailer sales forecasting, AR debtor, Aging report, General Maangement
Report, etc…
• Ensure Collection & update of all licenses & certificates (trade licenses, audited sales, etc…)
• Ensure appropriate coordination and administrative follow up with all Department Heads
• Provide Administrative Support for the Administrative Team
April 2012 – August 2014: Administration & Office Manager – Acres Development Holding – Azadea Group Holding
• Cross-departments coordination
• Coordination among Acres departments & between the latter and the Tenants / suppliers
• Ensuring LeMall Dbayeh opening event
• Follow up on operations at all LeMall’s centers
• Follow up and participate in event organizing at LeMall’s centers
• Ensure proper execution of all directives and procedures at LeMall outlets and at the back
office
• Office Manager
• Ensuring weekly staff meeting for follow ups and updates + MOM
• Administration, organization, monitoring, supervising filing & archiving
• Handling Acres Holding office’s requirements: stationary, supplies, furniture, etc…
• Coordinating all necessary maintenance issues of Acres office
• Follow up and updating processes with all Heads of departments
• Administrative Assistant for all departments
• Research & Data collection tasks, PowerPoint presentation for BOD, committees or for new
prospects.
• Reporting all updates directly to the CEO
• Assistant to the CEO
October 15th, 2007 – April 2012: Executive Assistant to the CEO & Office Manager – Acres Development Holding – Azadea Group Holding Project: Le Mall.
• Internal coordination among departments (Legal, Leasing, Marketing & Accounting)
• Follow up and direct involvement in LeMall Campaigns (Opening LeMall Sin el fil, Saida,
• marketing and social events)
• Follow up tenants on receivables, contracts, shop opening schedules, insurances, etc…
• Set the first Leasing Contract Draft
• Took part in contracts and leasing terms negotiations
• Ensure proper execution of all directives and procedures internally
• Office Manager
• Administration, organization, monitoring, supervising filing & archiving
• Handling Acres Holding office’s requirements: stationary, supplies, furniture, etc…
• Coordinating all necessary maintenance issues of Acres office
• Follow up with all Heads of departments
• Research & Data collection tasks, PowerPoint presentation for BOD, Committees or for new
• prospects.
• Reporting all updates directly to the CEO
• Assistant to the CEO
January 13th–15th, 09: Spearhead Training Certification “The Perfect PA and Writing Minutes of Meetings”
– Azadea Group Holding – Acres Development Holding
April 2006–October 12th, 2007: Coordination Administrator, Libanpost, BSC (Beirut Sorting Center).
• Coordinator between head office and postal offices & agencies
• Monitoring mail distribution and reporting
• Handling postal offices and agencies all types of issues (technical, customer relations, etc…)
• Coordinating the operations at the sorting center and mail dispatching
• Handling major clients (banks, hospitals, private companies, insurance companies, etc…)
• mailings: sorting, dispatching & distribution for a final report
Freelance Project: March 2013 – May 2013: Communication & PR Specialist – “Keefak” The Lebanese Arabic Language
Hostess and participant in events organizing groups (marriages, exhibitions, concerts, etc…)
Internships
February–April 2005: United Nation Information Centre (UNIC), ESCWA, Beirut, Lebanon
Middle East & United Nations news monitoring and reporting
Summer 2003: PAC-Liban society, Hayat-LBCI News, Adma, Lebanon
News (text & movie) editing and agencies news feeds reporting
Memberships
• ICSC International Council of Shopping Centres
• MECSC Middle East Council of Shopping Centres
Awards
• Collège Notre-Dame de Jamhour Diplôma, promotion 2001
• Collège Notre-Dame de Jamhour Diplôma in Arabic, 1st prize.
• Collège Notre-Dame de Jamhour Diplôma in Social Project, 1st prize.
Social Activities
• 2006-2008: Class delegate
• 2005-2006: Member of the student committee of the Political and Administrative Sciences Institute.
• 2004-2005: Vice-president of the student committee
• 2001-2004: Class delegate
Languages
Speaking, writing, and reading fluently Arabic, French & English (Toefl, SAT, Georgetown University Certificate of English Language Proficiency)
Interests
• Cultural and sports interests: reading books, movies, swimming, gymnastics & traveling
• Hanging out with friends.
Computer Skills
MS Windows, Word, Power Point, Excel, Photoshop (fair), Visio Drawing (fair), AutoCAD (fair), Outlook and Internet.